Refund and Return Policy

Refund & Return Policy

Effective Date: 6 august 2025

company Name: Aquora
Website: aquora.ca

At Aquora, your satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to help.

🔄 Returns

You may return your item(s) within 30 days of receiving your order for a full refund or exchange, provided that:

• The item is unused and in its original condition

• The item is in the original packaging

• You provide proof of purchase (order number or receipt)

To start a return, please contact us at aquora12@hotmail.com with your order details. We’ll respond within 1-2 business days with return instructions.

💵 Refunds

Once we receive and inspect your return, we will notify you of the status of your refund.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

• Shipping costs (if any) are non-refundable unless the item arrived damaged or we made a mistake.

🚫 Non-Returnable Items

We do not accept returns on:

• Items damaged by misuse or modifications

• Items returned without original packaging or accessories

• Final sale or clearance items (if marked as such)

📦 Exchanges

If your item is defective or damaged, we’re happy to exchange it for the same item at no extra cost. Email us aquora12@hotmail.com with photos and your order number.

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service to ensure your return is delivered safely.

❓ Need Help?

We’re always here to help. For questions or concerns about your order, contact us at:
📧 aquora12@hotmail.com